Shipping Policy
Order Processing
All orders are processed and dispatched within 1–3 business days of purchase. You'll receive a confirmation email once your order has been dispatched, along with tracking information where available.
Delivery Times
Once dispatched, orders typically arrive within 7–14 business days, depending on your location within South Africa. Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as courier delays, public holidays, or high demand periods.
Shipping Areas
We currently ship to all areas within South Africa. Delivery times to outlying or rural areas may be slightly longer than to major metros.
Shipping Costs
[Insert your shipping fee here — e.g. "A flat rate of R99 applies to all orders" or "Free shipping on all orders over R500"]
Order Tracking
Once your order has shipped, you'll receive a tracking number via email so you can monitor your delivery every step of the way.
Delays
While we work hard to ensure timely delivery, please allow the full 7–14 day window before contacting us about a late order. If your order hasn't arrived after 14 business days, reach out to our support team and we'll investigate right away.
Questions?
If you have any questions about your shipping or order status, feel free to contact us at [insert support email] and we'll be happy to help.
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How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link so you can monitor its progress in real time.
How long does shipping take?
Most orders arrive within 7–14 business days, depending on your location. You'll receive a tracking number as soon as your order ships so you can follow its journey.
How do I know if my order was successful?
You'll receive an order confirmation email immediately after checkout. If you don't see it, please check your spam folder or contact us.
Do you ship outside of South Africa?
Currently, we only ship within South Africa. We're focused on providing fast, reliable delivery to our local customers.
What if my item arrives damaged or defective?
We're happy to help! Just contact us within 7 days of delivery with a photo of the issue, and we'll arrange a replacement or refund.