Refund policy

Here's a refund policy for your store:

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Refund Policy

Our Guarantee
We want you to be fully satisfied with your purchase. If something isn't right, we're here to help.

Returns
You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

How to Start a Return
To start a return, contact us at [insert support email] with your order number and reason for return. Once approved, we'll provide instructions on where to send your item.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, in which case we'll cover the cost or arrange a replacement.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items
If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery with photos of the issue. We'll arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items
Sale items, intimate/personal care items, and gift cards are non-returnable

Late or Missing Refunds
If you haven't received a refund yet, first check your bank account, then contact your card provider or bank, as processing times vary. If you've done this and still haven't received your refund, contact us at [insert support email].

Order Tracking
You can track your order status at any time using the tracking link sent to your email after dispatch.

Questions?
If you have any questions about our refund policy, reach out to us at michael.musiiwa729@gmail.com